Terms and Conditions

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01707 879 879

More than 30 years of training excellence

  • Delegates will receive confirmation of training course date/assessment time, by joining instructions and invoice sent via emailPlease tick SUBSCRIBE to indicate you are happy for us to use your email address and note that your details will never be sold to a third party and will be kept safe.
  • Course places will only be reserved once full payment has been received or a non refundable deposit paid.
  • Where a deposit has been paid, the balance must be received in full 30 days in advance of the course start date or the place will be cancelled.
  • Delegates from the same Company may be substituted by prior arrangement.
  • For cancellations received in writing more than 1 calendar month before the course/assessments commence a refund less 25% + VAT administration charge will be made. After this no refunds are offered and the booking cannot be transferred.
  • Fees will not be refunded and the booking will not be transferred if delegates fail to attend confirmed training courses/assessments.
  • Places for training courses/assessments will be allocated on a ‘first come, first served’ basis and no contract to provide a course shall come into force until we provide written confirmation to you.
  • The number of candidates assessed on any one day will be restricted because of the individual nature of the assessment.
  • Although training courses/assessments are programmed on published dates, if due to circumstances beyond our control these need to be altered, we reserve the right to re-arrange as mutually convenient.
  • Ellis Training & Consultancy Ltd reserve the right to cancel any training course/assessments for whatsoever reason. In the event of such cancellation the liability of Ellis Training & Consultancy Ltd will be limited to a refund of the course fee if an alternative arrangement cannot be made.

We do our best to honour course dates and cancellations are very rare however:

  • Due to the highly specialised nature of our business it is not possible to replace tutors at short notice or to secure additional tutors if courses become overbooked. If for any reason a tutor, or sufficient tutors to maintain optimum class size are unable to attend, then classes will be cancelled without notice.
  • To ensure a worthwhile course a minimum of four candidates are required. If for any reason the number falls below this, classes will be cancelled without notice.

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